Refund policy

Return & Exchange Policy

At Sugarlips, we want you to love every piece you receive. If you wish to request a return or exchange, please contact us within 72 hours of delivery by emailing support@sugarlips.co.in or calling/WhatsApp us at +91 8265014150.

To be eligible for a return or exchange, the product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact. An unboxing video along with clear images of the product is mandatory for all return, exchange, damage, defect, or missing item claims.

When submitting your request, please share your order/invoice number, product details, and supporting images. If your order contains multiple items, mentioning the specific Product ID will help us process your request faster.

Once your request is reviewed and approved, we will share the return instructions. The product must be self-shipped back to us in its original packaging along with a copy of the invoice.

After the returned item is received, our team will conduct a quality inspection. Upon successful verification, we will issue a store credit, replacement, or exchange, as applicable. Approved exchanges and replacements are generally processed within 7–10 working days, subject to product availability.

Please note that shipping charges, COD charges, and any convenience fees are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by us.

Sale items, accessories, customized products, and limited-edition collections are not eligible for return or exchange unless received in a damaged, defective, or incorrect condition. Each product is eligible for exchange only once and is subject to stock availability.

Sugarlips label reserves the right to decline any return or exchange request if the product does not meet the above conditions.